This role operates in a busy call centre environment with a difference, as you will be dealing with patients and relatives looking for information and advice. When a patient calls you will use your communication and reassurance skills to assess their symptoms using a clinical software tool in order to signpost and transfer patients to appropriate providers or our in house clinical assessment team.  You will need excellent communication skills and a willingness to make a difference.

Training Course
Full on the job training will be provided and an excellent career structure is available for future career progression.

Entry Requirements

  • Five GCSE's (one of which must be English) or equivalent or relevant previous experience.
  • Competent  and confident user of computer based information systems.
  • Keyboard / data entry skills.
  • Evidence of delivering success in a customer focused environment.
  • Demonstrable effective listening, analytical and decision making skills.
  • Excellent communication and caring skills, with a willingness to work within the values of NWAS.

Recruitment Process

  • Application stage
  • Short listing and invite to assessment
  • Assessments include:
    • On line assessment to test listening and keyboard skills
    • An interview
  • Medical Clearance
  • Reference check covering a three year period
  • Criminal records check

KEY FACTS

Location(s): Bolton Middlebrook

Salary: BAND 3 plus enhancements for evening and weekend working.

Hours: Full and Part Time positions - mainly evenings and weekends.

Downloads: Job Description

111 Call Handler
I feel my role is challenging but enjoyable and I am proud to be a part of the NHS 111 service. Every call I take is different, you never know what is coming up next, so you never get bored and the work doesn’t feel repetitive. Knowing that you’re helping someone, in the best possible way you can, is very rewarding and something I really enjoy doing!
— Aston, North West NHS 111 Health Advisor
Aston, 111 Call Handler

We are currently not recruiting for this role at this present time.

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