Location(s): Across the North West

Salary: Band 3 (+ an unsociable hour’s payment up to 25%)

Hours: Full time only.

Downloads: Job Description

Emergency Medical Dispatcher

This role operates in a busy call centre environment with a difference, as you will be dealing with emergency and life threatening calls.  Many callers will be scared and anxious and you will need to use your skills to reassure and obtain critical information to enable us to dispatch help to them quickly. Using a triage system you will obtain and input accurate information from callers which will enable the service to prioritise the calls, and in serious situations you may stay on the line providing advice and support until help arrives.  

The role can be demanding but incredibly rewarding and you can end your shift knowing that you have made a difference in people’s lives. 

Training Course
Full on the job training will be provided and an excellent career structure is available for future career progression.

Entry Requirements

  • Educated to GCSE standard (or equivalent qualifications). 
  • Previous experience of working within a call centre environment would be advantageous. 
  • Excellent keyboard and computer skills – minimum speed of 30 words per minute applicants will be tested as part of the assessment process. 
  • Possess excellent listening skills. 
  • Computer literate (including Microsoft packages).
  • Excellent communication and caring skills, with a willingness to work within the values of NWAS

Recruitment process

  • Application stage
  • Short listing and invite to assessments
  • Assessments include:
    • Spelling test
    • Literacy test
    • Listening test
    • Typing test
    • An interview
    • Medical  Clearance
  • Reference check covering a three year period
  • We complete an enhanced DBS check for this role
Emma, EOC Supervisor
I thoroughly enjoy my role as an EMD as it’s a job like no other. Every day is a new and varied challenge. Knowing that you are able to make a difference for both the patient and the caller in a time of distress, and that by being a reassuring voice at the end of the phone we can ensure that the patient gets the best help as quickly as possible, is rewarding and heartening.
— Emma – Acting EOC supervisor