I’m Phyllis and I am a North West NHS 111 Senior Clinical Advisor, Clinical Auditor and Pathways Mentor and Coach.

Having qualified as a nurse back in 1978, I have undertaken many different roles within the NHS both in Scotland – where I am from – and in the North West. This has included manager and Sister posts in hospitals and Care Homes, notably being a Ward Manager at Trafford General Hospital for 14 years prior to undertaking my most recent roles. I initially joined NHS Direct in November 2013 as a Clinical Advisor and then transferred over to NHS 111 and NWAS in January 2014 – when the stability partner contract was confirmed - where I have since held my current role as a Senior Clinical Advisor and developed on to also being a Clinical Auditor with the Clinical Quality Improvements (CQI) Team and a Pathways system Mentor and Coach to help new starters.

Having worked in the NHS most of my career I really enjoy working as part of NWAS, the stability and structure that this organisation provides is very appealing and you always know who to speak to about your questions and concerns.

Having originated from Scotland, I now live in the Manchester area. This area has so many pull factors and the people are much friendlier. I believe Manchester is the next big city after London, with its great restaurants, theatre, cinemas, shopping and much more, you can really have a great social life living in this area – although all the motorways did take some getting used to.

Since starting for NWAS I have been able to develop my role and continued to learn and expand my skills, all of which has been thoroughly supported by NWAS. I have progressed with clinical auditing and preceptorship and mentoring skills throughout my time here. There is access to online clinical and non-clinical modules with the Learning and Development team as well as distant learning opportunities. For me, I am currently undertaking a safeguarding course with Leicester University. We are actively encouraged to make use of all the learning and development tools available to us as it gives us the best skills to perform our roles.

It sounds cliché, but you really are part of a family here, you are well supported and everyone from the highest manager down is very approachable. The work is varied and you never know what call will come next, one minute you could be dealing with a day old baby and the next a 90 year old vulnerable adult in a care home. I learn something new every day and I feel I make a difference to people’s lives every day and that is the most rewarding thing about this job.